Support
FAQ
Answers are managed as editable FAQ entries in WordPress.
Are any products made to order or available for pre-order?
When applicable, the product page and cart explain the current fulfilment status and estimated timing. Pre-order and made-to-order items may ship separately.
Can I change my address, cancel an order, or update an order?
Contact hello@truckmug.com promptly with the order number. Address changes or cancellation may not be possible after production or fulfilment has begun.
Can I change or cancel an order?
Contact hello@truckmug.com promptly. A change or cancellation may not be possible after production or fulfilment has begun.
Can I include a gift message?
A gift-message field appears only when that option is enabled for the product or cart. Availability does not imply gift wrapping.
Can I include a gift message?
A gift-message field appears only when that option is enabled for the product or cart. A gift message does not imply that gift wrapping is included.
Do I need an account and how does the Wishlist work?
Checkout and account availability depend on the store configuration. Use the Wishlist control on eligible products; signed-in customers may save the list to their account when that option is enabled.
Do I need an account?
Checkout and account availability depend on the store configuration. An account can provide access to eligible orders, addresses, and preferences.
How are approved refunds issued?
Approved refunds are normally sent to the original payment method where supported. Processing time can depend on the payment provider.
How can I contact TruckMug?
Use the Contact page or email hello@truckmug.com. Include the order number for order support, but never send payment credentials.
How do I track an order?
Use the tracking link in your dispatch message or the Track an Order page. Contact support if tracking has not updated for an unusual period.
How do product alerts and checkout reminders work?
They are available only when the relevant feature, provider, and consent are configured. You can manage eligible marketing preferences in your account.
How do product alerts and checkout reminders work?
Alerts and reminders are available only when the relevant feature, provider, and consent are configured. Eligible marketing choices can be managed through the Marketing Preferences area of an account.
How do returns work?
Contact us before returning an item. Eligibility depends on condition, product type, the published returns policy, and applicable consumer law.
How do tracking and customs charges work?
Use the tracking link in the dispatch message or the Track an Order page. International deliveries may be subject to duties, taxes, or carrier charges set by destination authorities.
How does personalization work?
Enter the requested text or options on the product page and review them carefully before adding the item to your cart. Submitted content must be lawful and authorized.
How does the wishlist work?
Use the wishlist control on eligible products. Signed-in customers may be able to save the list to their account when enabled.
What happens if an item is damaged, incorrect, or refunded?
Contact support with the order details and clear photos if an item is damaged or incorrect. Approved refunds are normally sent to the original payment method where supported; processing time can depend on the payment provider.
What if my item arrives damaged or incorrect?
Contact support with the order details and clear photos so the issue can be reviewed.
Where can I find product materials, size, and care information?
Each product page should list the verified specifications supplied by the merchant. Contact us if a detail you need is not shown.
Where do I enter a coupon?
Use the coupon field in the cart or checkout when it is available. Eligibility is validated by WooCommerce.
Where do you ship and how much does it cost?
Available destinations, methods, prices, and estimates are calculated from the delivery address and shown at checkout.
Which payment methods are accepted and how do coupons work?
Currently available payment methods are displayed securely during checkout. Enter an eligible coupon in the cart or checkout coupon field; WooCommerce validates its conditions.
Which payment methods are accepted?
The currently available payment methods are displayed securely during checkout.
Will I pay customs charges?
International deliveries may be subject to duties, taxes, or carrier charges set by destination authorities.