1. Information we collect

We may collect information you provide when you:

• place an order;
• create or update an account;
• contact customer support;
• submit a product review;
• join our newsletter;
• request a back-in-stock or price-drop notification;
• save products to a wishlist;
• request a checkout reminder.

This information may include:

• your name;
• email address;
• telephone number;
• billing and shipping address;
• order and product information;
• account details;
• product personalization or gift-message information;
• communications you send to us.

We may also collect technical information such as your browser, device type, pages visited, products viewed, approximate location, referring website, and interactions with our store.

2. How we use your information

We use personal information to:

• process and deliver your order;
• calculate prices, taxes, discounts, and shipping;
• process payments and refunds;
• provide order and delivery updates;
• manage customer accounts;
• provide customer support;
• handle returns, complaints, and disputes;
• provide personalized products and gift options;
• prevent fraud and protect our website;
• improve our products, website, and checkout experience;
• send marketing or product alerts when permitted;
• meet legal, accounting, and tax obligations.

3. Orders and payments

When you place an order, we collect the information needed to process, fulfil, and deliver it.

Payments are processed securely by the payment method you select at checkout. TruckMug does not normally receive or store your complete card number or card security code.

Payment providers may receive your billing information, order amount, email address, and information required to complete or protect the transaction.

4. Shipping and fulfilment

We may share the information needed to fulfil your order with suppliers, warehouses, manufacturers, postal services, couriers, customs services, and shipment-tracking providers.

This may include your name, delivery address, telephone number, ordered products, personalization details, and delivery instructions.

5. Checkout reminders

If you provide your email during checkout and request a reminder, we may send you an email if you leave before completing your order.

A checkout reminder may contain a secure link that helps restore your cart. Product prices, stock, and availability will be checked again when you return.

Requesting a checkout reminder does not automatically subscribe you to our general marketing newsletter.

6. Marketing and product notifications

We may send newsletters, promotions, product alerts, review requests, or other marketing messages when you have requested them or when otherwise permitted by law.

You can unsubscribe using the link in the email or by contacting hello@truckmug.com.

Unsubscribing from marketing will not stop important order, payment, account, security, or delivery messages.

7. Cookies

TruckMug uses cookies and similar technologies to operate the website and provide functions such as:

• shopping carts and checkout;
• customer accounts;
• cookie preferences;
• wishlists and recently viewed products;
• website security;
• performance and analytics;
• marketing, where permission is required and granted.

You can manage optional cookies through the cookie-preference tool available on our website.

8. Analytics

When permitted, we may use analytics to understand how visitors use TruckMug, including pages viewed, searches, product interactions, Add to Cart activity, and completed purchases.

We use this information to improve our store. We do not intentionally include payment-card details, gift messages, or personalization content in behavioural analytics.

9. Who we share information with

We may share information with trusted providers that help us operate:

• website hosting and security;
• WooCommerce and store technology;
• payment processing;
• manufacturing and order fulfilment;
• shipping and delivery;
• email and customer communications;
• analytics and advertising, where permitted;
• accounting, legal, and professional services.

We may also disclose information where required by law, to protect our rights, prevent fraud, or respond to a lawful request.

We do not sell your personal information for money.

10. International processing

Some of our providers, suppliers, or shipping partners may operate in different countries. Your information may therefore be processed outside the country where you live.

Where required, we use appropriate contractual or legal safeguards for international transfers.

11. How long we keep information

We keep personal information only for as long as reasonably necessary to provide our services and meet legal, tax, accounting, fraud-prevention, warranty, and dispute-resolution obligations.

Order and payment records may be kept for the period required by applicable accounting and tax laws. Marketing information is kept until you unsubscribe or it is no longer needed.

Checkout reminders, product alerts, logs, and analytics information are deleted or anonymized when they are no longer reasonably required.

12. Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee complete security. You are responsible for keeping your account password secure.

13. Your privacy rights

Depending on where you live, you may have the right to:

• request access to your personal information;
• correct inaccurate information;
• request deletion of information;
• restrict or object to certain uses;
• withdraw consent;
• receive certain information in a portable format;
• opt out of direct marketing;
• submit a complaint to the relevant privacy authority.

To make a privacy request, email hello@truckmug.com. We may ask for reasonable information to confirm your identity.

14. Children

TruckMug is not intended for children under 13 or anyone below the minimum legal age in their country.

If you believe a child has provided personal information improperly, please contact us.

15. Third-party websites

Our website may link to payment providers, carriers, social networks, or other third-party websites. Their handling of personal information is governed by their own privacy policies.

16. Changes to this policy

We may update this Privacy Policy when our services, providers, or legal obligations change. The updated version will be published on this page with a new “Last updated” date.

17. Contact us

For privacy questions, requests, or complaints, contact:

TruckMug
Email: hello@truckmug.com